Accessibility in Practice

Introduction

“Success is not final; failure is not fatal:

it is the courage to continue that counts.”

Winston Churchill

Accessibility refers to the steps we take to make our products, services and content perceivable, operable, understandable and robust.

This means that users can find, consume, interpret and trust the products and services we deliver, regardless of the mode through which they interact with them or the assistive technologies they use.

Accessibility has the potential to be a strategic differentiator for organisations. It allows everyone to achieve their goals with efficiency, ease and satisfaction. However, rolling out an accessibility programme requires focus and determination. Sometimes we need inspiration to overcome a specific challenge.

This A to Z provides an overview of the common elements of a successful accessibility programme. For each element, tried and tested approaches are provided, gathered from over 20 years working in companies, government departments, universities, charities and community organisations.

I hope these tips can help to refresh, reinforce, challenge or extend your thinking.

Good luck on your journey.

Nichole Browne, Head of Accessibility

The Empathy Lab Experience